Celebrate Every Moment with ROSAUI
Thoughtfully designed holiday accessories and pet toys to bring joy to your home.
Shipping & Returns
We know that getting your order safely and on time matters.
That’s why we’ve made our shipping and returns process as smooth and transparent as possible — so you can shop with confidence, and focus on celebrating with your pets.
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Shipping Policy
🌍 Where We Ship
We currently ship to the US, Canada, UK, Germany, Japan, and more.
If your region isn’t listed at checkout, feel free to contact us.
⏰ Processing Time
Orders are usually processed within 1–3 business days.
🚚 Estimated Delivery
US: 3–7 business days
International: 7–15 business days
(Delivery times may vary during holidays.)
📦 Tracking
Once your order is shipped, you’ll receive a tracking number by email.
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Returns & Exchanges
🔁 Return Window
You may return unused products within 14 days of delivery.
📍 Conditions
Items must be in original condition and packaging.
Customized or seasonal clearance items may not be eligible for return.
💸 Refund Method
Refunds will be processed back to your original payment method within 5 business days after we receive your return.
🚫 Damaged or Wrong Item?
If you receive a damaged or incorrect product, please contact us within 48 hours at info@rosaui.com.
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Friendly Reminder
We’re here to help.
ROSAUI is built around joy — and that includes your shopping experience.
If you’re unsure, reach out. We’ll do everything we can to make it right.
💌 info@rosaui.com | Live chat available
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Warranty Policy
🌟 1-Year Product Warranty
Unless otherwise stated, all ROSAUI products come with a 1-year limited warranty.
If your item breaks or becomes unusable under normal use within one year of purchase, we’ll replace or refund it — free of charge.
We believe good design should last. That’s our quiet promise to you.
